Effective Date: 05/05/2024

Thank you for choosing PlaygroundApp.org. We strive to provide you with the best experience possible. If you are not entirely satisfied with your purchase, we’re here to help.

1. Refund Policy:

   • We offer refunds on purchases made through PlaygroundApp.org under the following conditions:
     • Tournament Entry Fees: Tournament entry fees are generally non-refundable once a tournament has begun. Refunds may be considered on a case-by-case basis in exceptional circumstances, such as technical issues preventing participation.
     • Merchandise: Refunds for merchandise purchases are available within 30 days of the original purchase date. To be eligible for a refund, the item must be unused, in the same condition as received, and in the original packaging.

2. Refund Process:

   • To request a refund, please contact our customer support team at [contact email] with your order details and reason for the refund request. We will review your request and respond as soon as possible.
   • If your refund request is approved, the refund will be processed to the original method of payment within a reasonable timeframe.

3. Exceptions:

   • Certain products or services may not be eligible for refunds, including:
     • Downloadable digital content, such as in-game purchases or digital downloads.
     • Services that have been fully rendered, such as completed tournament entries.
   • Any exceptions to our refund policy will be clearly stated at the time of purchase.

4. Cancellation Policy:

   • Tournament entries may be canceled or modified before the registration deadline, subject to any specific tournament rules or restrictions. After the registration deadline, entries are generally non-refundable unless otherwise stated.

5. Contact Us:

   • If you have any questions about our Return and Refund Policy, please contact us at [contact email].

By using PlaygroundApp.org and making purchases through our platform, you acknowledge that you have read and understood this Return and Refund Policy and agree to its terms and conditions.